What takes necessary action when defect outflow from your end to customer end?
Hello friends,
Today, We'll talk about those necessary actions takes when problem or defect outflow to from your end to customer end. Hopefully, you'll understand this topic.
First of all, thanks for visiting.
NECESSARY ACTIONS TO PREVENT DEFECT OUTFLOW:-
There are several most important actions that takes when problem outflow from your end to customer or to stop any major internal defect circulation;
1. CONTAINMENT ACTION:-
In this, we get the segregation of all those parts which have been produced with specific marking or identification. We covered into segregation every part at every different different stages. For example, at customer end stage, FG stage, PDI (Pre-dispatch inspection) stage, In process stage and all parts are covered that are produced on production shop floor at real time. There may be chances to reach this concern or defect outflow to customer.
This action also should be done, when any major internal concern caught any inspection stage. We should work on findings defect at other inspection stages and use reject or scrap document for scrap any defective part.
After segregation, QA Shift Supervisor or in-charge retains a proof of segregation. For example, uses a 1 hold release note document as evidence. In this document, all segregated parts quantity mention from all stages as discussed on above.
2. ON JOB TRAINING:-
Second step is that we need to provide on job training to all concern person i.e all inspectors and operators. We tell them about defect that, where the defect is detected? What impact does this have on the system?
Sometimes even customer feedback also tell them on critical situations. It is very necessary to retains a proof of on job training evidence.
This responsibility is taken by QA shift supervisor.
QA shift supervisor's job is that tell them all are aware about defect that is outflow to customer end or at internal stage. In this situation, we need to take suggestion in written from inspectors or operators to prevent defect outflow.
3. QUALITY ALERT NOTE (QAN) :-
QAN is displayed on the inspection table and assembly or molding stage. Quality alert note (QAN) is a document in which defective part on one side and ok part on the other side is shown in picture and display as an alert at inspection table, molding or assembly stage. It is very mandatory, to achieve zero defect maintain at customer end or avoid major internal defect flow out one stage to another stage. Basically, in case of any customer concern report, or major internal defect caught at any station, QAN is displayed.
4. CORRECTIVE ACTION AND PREVENTIVE ACTION (CAPA) :-
This is also known as CAPA. If CAPA is known in detail, then a whole chapter can be made of it, but now it has been given here in short to understand it. This is the most important step taken by superiors in the organization's process improvements, in which non conformity and causes are identified and correct it, or when problem comes or defect outflow to next stage.
Both Corrective action and Preventive action are the better tool for problem-solving.
In many companies, corrective action is taken in the wrong way, and it is seen as a symptom approach. Symptom approach means that instead of fixing the problem from the root, bandage should be applied on the problem.
Corrective action is that action which is taken to eliminate the root cause and symptoms of problem or non conformity to prevent recurrence. It is the reactive action because we work on root cause of problem. We trying to finding the root cause through root cause analysis. After finding the actual root cause of problem then we can apply corrective action.
Preventive action is that action which is taken to eliminate the probable causes of problem. So that problem can't repeat next time. It is proactive approach to eliminate the problem.
We hope you will understand this topic.
Thank you.
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